• Our new build bungalows in Birchgrove, suitable for people with disabilities were let via the ADAPT Housing Register, a waiting list for people in Swansea with a need for high levels of adaptations. Read more...

  • Ty Llew, our development of 13 general needs apartments has won Swansea Council's Building Excellence Award for Best Social or Affordable Housing in the south Wales region. Read more...

  • Our Neighbourhood Housing Teams visit tenants in their homes, addressing problems and concerns in the most convenient way for them.

Your tenancy

New tenants getting their keys We would like to welcome you to your new home with Gwalia. 

We want to make sure you get the most from your home and the services we provide.

There's lots of information available through this website or with your neighbourhood housing officer and you can also report a repair and view your rent account using our online portal 'My Gwalia'

The Tenancy Agreement that you sign is a legal contract. When you sign it, you agree to abide by its conditions and in turn, it protects your rights as a tenant.

If you are on a low income or benefits, you may be entitled to Housing Benefit to help you to pay your rent. To claim Housing Benefit you need to complete a Housing Benefit application form, which is provided by your local council Housing Benefit department.

Your Tenant information booklet (English, pdf, 3mb) will give you details about:

  • your tenancy
  • your home
  • the service we provide



We are currently reviewing the way we prioritise our repair jobs. At the moment, we are not placing orders for non-essential, routine works immediately. Your repair will be logged and a member of our maintenance staff will contact you within 2 weeks to explain how we will deal with your repair request. If you would like further details, please contact our Customer Service Centre on 0800 012 1080.


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